Frequently Asked Questions
Everything you need to know about our heirloom trunks and home storage solutions.
How long does it take to receive my custom order?
Since each piece is handcrafted and personalized, please allow 3-4 weeks for production before your item is shipped. You will receive a tracking number as soon as it leaves our warehouse.
What materials are used in your storage trunks?
Our trunks are constructed with high-quality, durable wood frames, premium fabric linings, and reinforced hardware to ensure your memories are protected for generations.
Can I make changes to my personalization after ordering?
We begin the customization process within 24 hours of purchase. If you need to make a correction, please contact our support team immediately at [email protected].
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.
What is your return policy for personalized items?
Due to the custom nature of our products, we cannot accept returns on personalized items. However, if your order arrives damaged or with a defect, we will replace it free of charge.
How should I clean and maintain my Petite Keep products?
We recommend spot cleaning the exterior with a damp cloth and mild detergent. Avoid using harsh chemicals or saturating the fabric to maintain the integrity of the materials.